Frequently Asked Questions (FAQ)

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1. Are your items new or pre-loved?

At RewindUK, we sell a mix of new and pre-loved items. Each product listing clearly states the condition. Pre-loved items may show minor signs of wear, which will always be described honestly.

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2. How long does shipping take?

Orders are processed within 1–3 working days.

Standard UK delivery typically takes 2–5 working days after dispatch.

Delivery times may vary during busy periods.

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3. How much is shipping?

Shipping costs are calculated at checkout based on your location and the size/weight of your order.

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4. Do you accept returns?

Yes. We accept returns within 14 days of delivery.

Items must be:

• Unused

• In original condition

• In original packaging

• Accompanied by proof of purchase

Please see our Returns Policy for full details.

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5. Can I return pre-loved items?

Yes, as long as they meet our return conditions. However, minor cosmetic wear described in the listing is not considered a fault.

6. What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item

We will resolve the issue as quickly as possible.

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7. When will I receive my refund?

Refunds are processed once we receive and inspect the returned item.
Please allow 5–7 working days for the refund to appear in your account.

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8. Can I cancel or change my order?

If your order has not yet been dispatched, we may be able to cancel or amend it. Please contact us as soon as possible.

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9. How can I contact you?

You can reach us through our Contact Us page. We aim to respond within 24–48 hours during working days.